Terms of service
Terms and Conditions
1. About These Terms
These Terms and Conditions ("Terms") apply to your use of the Savvy Badger website and to purchases made through our online store.
This website is operated by Savvy Badger Limited ("Savvy Badger", "we", "us" or "our"). By accessing or using our website, or placing an order with us, you agree to these Terms.
These Terms should be read together with any other policies or information we provide on our website that apply to your purchase, including our Refund Policy, Privacy Policy and Shipping Policy.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under New Zealand law that cannot lawfully be excluded, restricted or modified.
2. Our Website
We aim to keep the information on our website accurate and up to date. However, information on our website may occasionally contain errors, omissions or information that has not yet been updated.
We may update, correct or change website content, product information, specifications, images, prices, availability and other information from time to time.
We do not guarantee that our website will always be available, uninterrupted or free from errors. We may temporarily suspend or restrict access to the website where reasonably necessary, including for maintenance, technical issues, security reasons or circumstances outside our reasonable control.
We will not use these provisions to exclude any rights you have under applicable New Zealand consumer law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, colours, dimensions, weights, compatibility information and other product information displayed on our website are accurate.
Product images are provided for illustration and may not always represent the exact final retail packaging, artwork or physical appearance of a product. Manufacturers may make changes to packaging, artwork, specifications or other product details without notice. Where a product is supplied with artwork or packaging that was marked as subject to change before purchase, minor changes to that artwork or packaging will not necessarily constitute a defect.
Where a product description, specification or other information is provided by a manufacturer, distributor or other third party, we rely on information supplied to us by those parties. We nevertheless remain responsible for our obligations as a supplier under applicable New Zealand law.
Nothing in these Terms limits your rights where goods do not comply with applicable consumer guarantees or where information provided by us is misleading or otherwise breaches applicable law.
4. Prices and GST
All prices displayed on our website are in New Zealand dollars (NZD) unless expressly stated otherwise.
Unless otherwise stated, prices displayed to New Zealand consumers include GST where GST is applicable.
Shipping and other applicable charges will be displayed during the ordering process before you complete your purchase.
We may change prices at any time before an order is accepted. A price change will not affect an order that we have already accepted, except where applicable law permits otherwise.
5. Placing an Order
When you place an order through our website, you are making an offer to purchase the products selected by you on the terms shown at the time of ordering.
After you place an order, we may send you an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that your order has been accepted.
Your order is accepted when we confirm acceptance, dispatch the relevant product, or otherwise clearly indicate that we have accepted your order.
We may decline or cancel an order before acceptance where, for example:
- the product is unavailable;
- there has been an obvious pricing, product or description error;
- we reasonably suspect fraudulent or unauthorised activity;
- the order cannot reasonably be fulfilled;
- there are reasonable grounds to believe that the order has been placed using inaccurate information; or
- another circumstance exists that prevents us from reasonably fulfilling the order.
If we cancel an order for which you have already paid, we will refund the amount paid for the cancelled order or affected products using the original payment method where reasonably possible.
We will not rely on this provision to avoid obligations arising from an order that has already been accepted where doing so would breach applicable New Zealand law.
6. Pricing and Other Errors
We take care to ensure that prices and product information displayed on our website are accurate. However, an occasional typographical, technical or other error may occur.
If we discover an obvious error in a price or other material information before accepting your order, we may contact you and give you the option of proceeding at the correct price or cancelling the order.
If an error is discovered after an order has been accepted, we will deal with the situation in accordance with applicable New Zealand law and will not rely on these Terms to deprive you of any statutory rights or remedies.
7. Payment
Payment must be made using one of the payment methods made available through our website.
You must provide accurate and complete billing and contact information and must have the necessary authority to use the payment method provided.
Payments may be processed by third-party payment providers. We do not generally have access to your complete payment card details.
Where payment is declined or cannot be successfully processed, we may be unable to accept or fulfil the order until payment has been successfully completed.
8. Pre-Orders and Release Dates
Some products offered by us are available for pre-order before their expected release date.
Where a product is advertised as a pre-order, the stated release date is based on information available to us from the manufacturer, publisher, distributor or other relevant supplier at the time.
Release dates may change. Where a manufacturer, publisher, distributor or other relevant supplier changes a release date, we will update the relevant information where reasonably practicable.
Where we advertise a pre-order as being shipped for targeted delivery on or around the release date, this means that we intend to dispatch the product in sufficient time to target delivery around the stated release date. It does not guarantee delivery on a particular date where circumstances outside our reasonable control affect delivery.
Where a pre-order cannot ultimately be supplied, we will notify you and provide any refund or other remedy required by applicable New Zealand law.
9. Delivery
Our online shop currently offers domestic shipping options within New Zealand. International shipping may also be available by request, with shipping options and costs checked individually for each destination.
Where we arrange or are responsible for delivery, we will arrange delivery using the shipping method selected or otherwise agreed with you.
We will provide estimated delivery timeframes where available. Delivery timeframes are estimates unless we expressly agree otherwise. Where a specific delivery timeframe has been expressly agreed with you, we will take that timeframe into account in fulfilling our delivery obligations.
Where we are responsible for arranging delivery, we remain responsible for the delivery obligations that apply to us under the Consumer Guarantees Act 1993 ("CGA").
If your order is delayed, lost or damaged during delivery, please contact us as soon as reasonably practicable. Where we arranged the delivery, you should contact us rather than dealing directly with the carrier in the first instance.
We may provide tracking information where tracking is available. Tracking information is provided for your convenience and may be subject to delays or inaccuracies from the relevant carrier.
10. Delivery Addresses and Authority to Leave
You are responsible for providing a complete and accurate delivery address and any delivery instructions you provide to us.
If you request an authority-to-leave arrangement or instruct a carrier to leave a parcel in a particular location, you accept the risks associated with that instruction to the extent permitted by law. However, this does not exclude or limit any rights or remedies you may have under the CGA or other applicable New Zealand law.
Nothing in these Terms limits any rights you may have under the CGA or other applicable New Zealand law where goods are not delivered as required.
11. Inspecting Your Order
We recommend that you inspect products after delivery and contact us promptly if there is any apparent damage, missing item, incorrect product or other issue.
You should retain your order confirmation and other relevant purchase information where reasonably possible, as this may assist us in resolving any issue.
Prompt notification helps us investigate problems efficiently, but nothing in these Terms is intended to impose a time limit that removes or reduces any statutory right you may have.
12. Consumer Guarantees Act 1993
If you acquire products from us as a consumer, the Consumer Guarantees Act 1993 applies where required by law.
The CGA provides guarantees relating to matters including acceptable quality, fitness for purpose, correspondence with description, title and delivery, together with statutory remedies where those guarantees are not met.
If a product does not comply with a guarantee under the CGA, you may have rights to require us to remedy the failure and, depending on the circumstances and seriousness of the failure, may have rights to a replacement, refund, cancellation or other remedy.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you have under the CGA or any other applicable law where those rights or remedies cannot lawfully be excluded, restricted or modified.
13. Consumer Returns and Refunds
Our returns and refunds process is set out in our Refund Policy.
Our Refund Policy and these Terms do not limit your rights under the CGA, Fair Trading Act 1986 ("FTA") or any other applicable New Zealand law.
Where a product is faulty, defective, does not comply with its description, or otherwise fails to meet an applicable statutory guarantee, we will assess the issue and provide the remedy required by law.
Where a return is required because of a fault or other issue for which we are responsible, we will provide reasonable instructions for returning the product and will meet any return delivery costs that we are legally required to meet.
Any change-of-mind return policy offered by us is a voluntary store policy and is subject to the conditions stated in our Refund Policy. Those conditions do not apply where they would remove or reduce a right or remedy available to you under applicable law.
14. Change-of-Mind Returns
Unless otherwise stated in our Refund Policy, we are not required by the CGA to accept a return simply because you have changed your mind, ordered the wrong product, selected the wrong size or no longer want the product, where the product otherwise complies with applicable consumer guarantees.
Where we voluntarily offer a change-of-mind return, any applicable conditions will be stated in our Refund Policy.
Sale items and discounted products may be excluded from our voluntary change-of-mind return policy unless otherwise stated in our Refund Policy. This does not affect any rights you may have under the Consumer Guarantees Act 1993 or other applicable law.
15. Manufacturer Warranties
Some products may be covered by a manufacturer's warranty in addition to your rights under New Zealand consumer law.
A manufacturer's warranty is additional to, and does not replace or reduce, any rights you may have against us under applicable New Zealand law.
Where we provide a separate express warranty or warranty period for a product, the terms of that warranty will apply in addition to your statutory rights.
16. Business Purchases
If you acquire products from us in trade for the purposes of a business, different legal rules may apply.
Where permitted by section 43 of the Consumer Guarantees Act 1993, and where both parties are in trade, we may agree in writing that the CGA does not apply to a particular transaction. Any such agreement will only apply where the statutory requirements for contracting out have been satisfied, including that it is fair and reasonable for the parties to be bound by the agreement.
Unless a valid written agreement has been made in accordance with section 43 of the CGA, nothing in these Terms is intended to exclude the application of the CGA.
Where you acquire products in trade and the CGA has been validly contracted out of, any applicable contractual terms will apply to the extent permitted by law.
17. Fair Trading Act 1986
We will comply with the Fair Trading Act 1986 and other applicable New Zealand consumer protection laws.
We will not intentionally engage in misleading or deceptive conduct, make false or misleading representations, or make claims about products, prices, availability, delivery or other matters that breach applicable law.
Nothing in these Terms limits your rights or remedies under the Fair Trading Act 1986.
18. Website Content and Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, product descriptions, page layouts and other materials, is owned by or licensed to Savvy Badger Limited or the relevant third-party rights holder.
You may access and use the website for personal or legitimate business purposes in connection with purchasing or considering products from us.
You must not reproduce, copy, modify, distribute, publish, sell, licence or commercially exploit our website content without our prior written permission, except where permitted by law.
The Savvy Badger name and logo and other marks displayed on our website may be trademarks or otherwise protected by law. No right to use those marks is granted by these Terms.
19. Third-Party Websites, Services and Links
Our website may contain links to websites, services or resources operated by third parties.
Those third-party websites and services are not controlled by us. We are not responsible for their content, availability, policies or practices.
Where you use a third-party service, the terms and policies of that third party may also apply.
Nothing in this section limits any rights you may have under applicable New Zealand law.
20. Third-Party Payment, Delivery and Technology Providers
We use third-party providers to assist with payment processing, website hosting, delivery, communications, analytics and other aspects of operating our online store.
Our use of third-party providers does not remove or reduce our obligations to you under applicable New Zealand consumer law.
Our store is hosted using Shopify's e-commerce platform. Other third-party services may also be used from time to time.
21. Website Security and Prohibited Conduct
You must not use our website in a way that is unlawful, fraudulent, harmful or intended to interfere with the operation or security of the website.
You must not knowingly introduce viruses, malware or other harmful code, attempt to gain unauthorised access to our systems, interfere with another person's use of the website, or use automated means to access, scrape or extract website content where such activity is prohibited by law or our reasonable technical restrictions.
We may restrict or suspend access where reasonably necessary to protect our website, systems, customers or other legitimate interests.
22. Customer Reviews, Comments and Other Content
If you submit a review, comment, photograph, suggestion or other content to us, you remain responsible for that content.
You must not submit content that is unlawful, misleading, defamatory, abusive, threatening, obscene, fraudulent, infringes another person's rights, or contains malicious software.
By submitting content to us, you grant us a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for purposes connected with operating, promoting or improving our business, website and products, subject to applicable law.
We may remove or decline to publish content where we reasonably consider that it breaches these Terms, applicable law or our content standards.
23. Privacy and Personal Information
Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy.
We handle personal information in accordance with the Privacy Act 2020 and other applicable privacy laws.
Our Privacy Policy explains how we may collect, use and disclose personal information, including for processing orders, arranging delivery, providing customer support, processing payments, preventing fraud and communicating with you about your transactions.
24. Electronic Communications and Marketing
We may contact you electronically regarding your orders, account, purchases, enquiries or other transactions with us.
Where we send commercial electronic messages, we will do so in accordance with applicable New Zealand law, including the Unsolicited Electronic Messages Act 2007.
You may unsubscribe from marketing communications using the unsubscribe facility provided in the relevant message, where applicable.
25. Events Outside Our Reasonable Control
We will not be responsible for delays or failures to perform an obligation to the extent that the delay or failure is caused by circumstances outside our reasonable control, such as natural disasters, severe weather, fire, flood, epidemic or pandemic, war, civil unrest, industrial action, government action, major transport disruption, telecommunications failure, power failure, cyber incidents or significant supply-chain disruption. Nothing in this section excludes or limits any obligation or liability that cannot lawfully be excluded or limited.
Where such an event affects an order, we will take reasonable steps to notify you and minimise the impact where practicable.
This section does not exclude or limit any rights or remedies you may have under the CGA, FTA or other applicable law.
26. Our Liability
Nothing in these Terms excludes or limits liability or a legal right where that liability or right cannot lawfully be excluded or limited under New Zealand law.
In particular, nothing in these Terms excludes, restricts or modifies your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 where those rights apply and cannot lawfully be excluded.
We will not be liable for loss caused by information supplied incorrectly by you, including an incorrect delivery address, to the extent permitted by law.
Nothing in this section limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded or limited.
27. Business Customer Liability
To the maximum extent permitted by law, where you acquire products from us in trade for business purposes, we are not liable for indirect or consequential loss arising from the business transaction, including loss of profit, revenue, business opportunity or anticipated savings, except where such loss cannot lawfully be excluded.
This provision does not apply to limit rights or remedies that cannot lawfully be limited, including applicable consumer rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986.
28. Cancelling or Suspending Website Access
We may suspend or restrict access to our website where reasonably necessary for security, maintenance, technical or operational reasons, or where a person is using the website unlawfully or in a way that may harm us, our customers or our systems.
Any suspension or restriction will not affect rights or obligations that have already arisen under an accepted order except as permitted by law.
29. Changes to These Terms
We may update these Terms from time to time by publishing an updated version on our website.
Changes will generally apply to future use of the website and future orders. Unless permitted by law, we will not use a change to these Terms to retrospectively alter the rights or obligations applying to an order that has already been accepted.
The "Last updated" date at the beginning of these Terms will be updated whenever we publish a material revision.
We recommend that you review these Terms from time to time.
30. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to apply.
This does not affect any provision to the extent that applicable law requires a different result.
31. No Waiver
If we do not immediately enforce a right or provision of these Terms, that does not mean that we have waived that right or provision.
A waiver will only be effective where expressly provided by us in writing.
32. New Zealand Law
These Terms and any dispute or matter arising from your use of our website or purchase from us are governed by the laws of New Zealand, except to the extent that mandatory laws of another jurisdiction apply.
Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable New Zealand consumer protection legislation.
33. Contact Us
If you have any questions about these Terms, your order or our products, please contact us through our Contact Us page.
Savvy Badger Limited
New Zealand
Last updated: 19 August 2026