Shipping policy
NZ Domestic Delivery Fees
Shipping Information for New Zealand
We are committed to providing reliable shipping throughout New Zealand. The following information explains our usual shipping options, processing times and estimated delivery timeframes.
Shipping Costs
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Standard Delivery:
Shipping rates start from $6.90 NZD per shipment for orders up to 5kg. The final shipping cost is calculated at checkout based on the size, weight and destination of your order. -
Bulky Freight:
For larger items, including orders over 5kg, shipping rates start from $15.90 NZD per shipment. The final cost will be calculated at checkout based on the size, weight and destination of your order. -
Rural Delivery:
A surcharge of $6.00 NZD applies to deliveries to rural addresses. This surcharge will be added during checkout where applicable.
Shipping costs will be displayed before you complete your purchase. We aim to provide clear and transparent shipping charges so that you know the applicable delivery cost before placing your order.
Processing Time
Orders are typically processed within 1–2 business days, Monday to Friday, unless a product-specific dispatch timeframe applies.
Orders placed during weekends or New Zealand public holidays may take an additional business day to process.
Processing times are estimates and may be longer during particularly busy periods, promotional events, product launches, or circumstances outside our reasonable control.
Product-Specific Dispatch Timeframes
Some products may display a product-specific dispatch or availability timeframe, such as "Ships in 7 days", "Usually ships in 3–5 days" or similar wording.
Where a product displays a specific dispatch timeframe, that timeframe applies to the expected dispatch of that product and takes priority over our standard 1–2 business day processing timeframe.
These dispatch timeframes are estimates unless we expressly state otherwise. They indicate when we expect to dispatch the product and do not represent a guaranteed delivery date. Actual delivery time will depend on the shipping method, destination and carrier.
Where a product is marked as a pre-order, back-order or otherwise indicates that it is not currently available for immediate dispatch, the availability or release information displayed on the product page will apply. Release dates and supplier availability may change, and we will update the relevant information where reasonably practicable.
If a product-specific dispatch timeframe changes materially after you have placed an order, we will take reasonable steps to communicate the change where practicable and will continue to meet our obligations under applicable New Zealand law.
For additional information about pre-orders and release dates, please see our Terms and Conditions.
Estimated Delivery Time
- Standard Courier Delivery: Approximately 1–3 business days after dispatch within New Zealand.
- Rural Delivery: Approximately 1–5 business days after dispatch, depending on the destination.
These delivery timeframes are estimates only and are provided as a guide. Actual delivery times may vary depending on the destination, carrier, weather, transport conditions, seasonal demand and other circumstances outside our reasonable control.
Where Savvy Badger is responsible for delivering or arranging delivery, we remain responsible for our delivery obligations under the Consumer Guarantees Act 1993 and other applicable New Zealand law.
Tracking Your Order
Once your order has been dispatched, we will generally provide tracking information where tracking is available for the selected shipping method.
Tracking information is provided for your convenience and is supplied by the relevant carrier. There may occasionally be delays between dispatch, scanning and the appearance of tracking updates.
Damaged, Defective or Incorrect Orders
Please inspect your order after delivery and contact us as soon as reasonably practicable if your item arrives damaged, defective, incomplete or if you receive the wrong product.
Please provide your order number and, where appropriate, photographs of the product, packaging and any visible damage. This information can help us investigate and resolve the issue as quickly as possible.
Where the issue is our responsibility or a product does not meet an applicable guarantee under New Zealand law, we will provide the appropriate remedy required by law. This may include repair, replacement, refund or another applicable remedy depending on the circumstances.
Where a return is required because of a fault, damage, incorrect item or other issue for which Savvy Badger is responsible, we will provide reasonable instructions for returning the item and cover any return delivery costs that we are legally required to meet.
Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law.
Lost or Delayed Items
If your order appears to be delayed, lost or has not arrived within the expected delivery timeframe, please contact us as soon as reasonably practicable.
Where Savvy Badger arranged the delivery, please contact us in the first instance rather than dealing directly with the carrier. We will investigate the shipment and, where appropriate, work with the carrier to locate or resolve the issue.
We may request information from you, including your order number and delivery details, to assist with our investigation.
Delivery delays can occur for reasons including carrier delays, severe weather, transport disruption, incorrect or incomplete delivery information provided by you, or other circumstances outside our reasonable control.
Where we are responsible for arranging delivery, nothing in this policy limits our obligations or your rights under the Consumer Guarantees Act 1993 or other applicable New Zealand law.
Delivery Addresses and Authority to Leave
Please ensure that the delivery address and any delivery instructions provided at checkout are complete and accurate.
If you request an authority-to-leave arrangement or instruct the carrier to leave your parcel in a particular location, the carrier may follow those instructions subject to its operational requirements and policies. To the extent permitted by law, you accept the risks associated with an authority-to-leave instruction you have requested.
Nothing in an authority-to-leave request limits any rights you may have under applicable New Zealand law where goods have not been delivered as required.
International Shipping
The Savvy Badger online shop currently offers domestic shipping options within New Zealand.
International shipping may also be available by request. Shipping availability, delivery options and costs will be checked individually for each destination.
If you would like to enquire about shipping to another country, please contact us before placing your order.
Where international shipping is arranged, additional taxes, duties, customs charges or other fees imposed by the destination country may apply unless otherwise stated at the time of purchase.
Packaging
We take care to package orders securely and appropriately for delivery. Where practical, we use environmentally conscious packaging materials to help minimise unnecessary waste.
Pick-ups
We currently do not offer customer pick-up for online orders. Orders must be shipped to the delivery address provided at checkout unless we have expressly agreed otherwise with you.
Returns and Refunds
Information about change-of-mind returns, faulty or damaged products, refunds and other returns is set out in our Refund Policy.
Our Refund Policy and this Shipping Policy do not limit any rights or remedies available to you under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable New Zealand law.
Contact Us
If you have any questions about shipping or your order, please contact us.
Savvy Badger Limited
New Zealand
Last updated: 19 August 2026