Returns & Refund Policy

I've changed my mind and no longer want the item I ordered

If you've changed your mind you can return your item as long as it's unopened, in mint condition and returned within 30 days of delivery. You’ll also need the receipt or proof of purchase.
If the item does not arrive in this condition, Savvy Badger reserves the right to reject the return or may at its sole discretion apply a 20% restocking fee/damaged return fee, which will be deducted from any credit issued. 

The shipping for the return will also be at the cost of the buyer. 

Once we've received the item and our returns team confirms everything checks out OK, you will receive an account credit which can be used to purchase a replacement item. Account credit for change of mind returns will expire 3 years after the date of issue, so make sure you use this to purchase something awesome right away!

Change-of-mind cancellations for Pre-Orders or Back-Orders will incur a 20% restocking fee.

Please Note:
Due to hygiene reasons, we are unable to accept change of mind returns for headsets, earphones, or massage products if they have been opened so please choose carefully.

To start a return, you can contact us here.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question here.

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover the return shipping.

Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question here.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us here.