Help Center

Welcome to our Help Center! Here you’ll find answers, tips, and guidance to make your experience with us smooth and easy.

Shipping

How much do you charge for shipping?

Shipping starts from $6.90 within the North Island, and $9.90 within the South Island of New Zealand. Delivery to a rural address is an additional $6.00

How long will it take to receive my order?

Order processing time is usually 1 business day but can take up to 3 business days depending on the specific product. Once shipped, orders should arrive within 1-2 business days, depending on the region. Please add 1 day for rural deliveries.

When will I receive my Nintendo Switch 2 Order?

We will ship the Nintendo Switch 2 within 1 business day if stock level shows 'in stock'.
Please refer to the info given in product listing (Back order estimates etc.).
Feel free to contact us if your have further questions about your order status or in general.

Do you deliver to PO Boxes?

We sincerely apologise, but delivery to PO Boxes is only available if the PO Box address is selectable within the courier service’s available delivery addresses.

Please contact us prior to purchase so we can check this for you. We appreciate your understanding.

Who do you use to deliver orders?

Most Savvy Badger orders are delivered by NZ Post, but we use various courier services operating in NZ. Depending on the nature of the product, e.g. for bulky items we might choose a different carrier.
Tracking no. will be provided for all of our shipments.

What countries do you ship to?

We ship nationwide throughout New Zealand. International shipments are currently not available.

Are you based in New Zealand?

Yes, Savvy Badger is 100% NZ owned and operated. All our products are locally stocked in New Zealand!

Pick-ups

Does Savvy Badger allow Pick-ups?

We are a business based in Auckland but due to the fact that our products are located in different warehouses and logistics centres throughout New Zealand, pick-ups are currently not available. We are working on a pick-up solution for our customers in the near future.

Ordering

Can I request a product which is currently not available on the Savvy Badger website?

Absolutely! We work with suppliers, vendors and brands in New Zealand and overseas. Just send us an email and we'll give you a price and an estimated date for delivery within New Zealand.

Can I request a Price-Match?

If you find a product cheaper elsewhere please send us an email with the competitor's link to the product or use the form on the product page (right under Add to Cart button) and we'll do our best to match it :)

What payment methods do you offer?

We currently accept VISA, Master Card, American Express and Union Pay. We also support Apple Pay, Google Pay and Shop Pay or you can simply pay via Standard NZ Bank Transfer for a quicker processing time.

How can I track my Order?

Sure thing you can! We ship all orders with tracking number and fully insured against loss or damage. You can track your order from My Account or by following the tracking link sent to your email address. Please find our shipping policy here.

Can I cancel my Order?

If you would like to cancel your order before your order has been processed or shipped, email us and we'll cancel your order and issue you a refund.
If you would like to return a product from an order that's already shipped, let us know and we'll process a return for you.
Please find our return policy here.

Wholesale, Bulk Orders & Special Pricing

We offer discounted pricing for businesses, schools, governmental and educational institutions, sports clubs, gyms, and other organisations buying in bulk.

Benefits:

- Special rates for larger orders

- Flexible ordering options

- Dedicated support from our team

Get Started:
Contact us with your organisation details and what you need, and we’ll guide you through the process.

Returns & Refunds

Can I return a damaged product?

We do everything possible to make sure that your is packaged carefully and to ensure it arrives in mint condition. However, if your order arrives damaged please take a photo and email us ideally within 24 hours of receiving your damaged product. We'll do our best to look after you with either a replacement or a refund.
Please find our Returns & Refund Policy here.

Can I return a product that I no longer want?

If you've changed your mind and want to return a product you can do so within 30 days after receiving it and so long as the product is still sealed / unopened.

Please find our Returns & Refund Policy here.


How do I return a product?

If you wish to return a product for any reason, please contact us prior to sending it back so we can assist you with the process. We will let you know the return address after making contact.

If you are returning a product because it is damaged or it's not the item you ordered - Savvy Badger will cover the courier fees associated with the return.
If you find the item is damaged on arrival, please contact us within 24 hours of receiving it.

If you are returning the product because you've changed your mind or you ordered the wrong item, you may be expected to cover the courier fees.

Please find your Returns & Refund Policy here.

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Still looking for answers?

If the answers you're looking for aren't in our Help Center, please send us an email by completing the form below. We aim to reply to all enquiries within 1 business day.